NP SoftTech Shopify FAQ
Maintenance
Why are Shopify order emails not sending?
The order confirmation may be off, the address on the order may be wrong, or the message landed in spam because the sender domain is not authenticated. Staff new-order mail is a separate setting.
Who this answer is for
D2C brands and agencies worldwide who need a practical Shopify answer to: Why are Shopify order emails not sending?
How NP SoftTech approaches it
We send a test from Settings, Notifications, then read the email on a recent order before changing DNS.
Customer mail
Order confirmation is not the same toggle as staff notifications.
Shipping mail
That message sends only after a fulfilment is created.
Sender domain
Authenticate your domain in Shopify if mail goes to spam.
How we approach this
We send a test from Settings, Notifications, then read the email on a recent order before changing DNS. We keep the answer tied to store goals, written scope and careful releases on live Shopify stores.
Customer mail
Order confirmation is not the same toggle as staff notifications. For brands and agencies, this is how the decision usually shows up in a real Shopify catalogue, theme and launch plan.
Shipping mail
That message sends only after a fulfilment is created. For brands and agencies, this is how the decision usually shows up in a real Shopify catalogue, theme and launch plan.
Sender domain
Authenticate your domain in Shopify if mail goes to spam. For brands and agencies, this is how the decision usually shows up in a real Shopify catalogue, theme and launch plan.
What helps us get specific
Share your store URL if you have one, the project type, markets you sell into, known apps or integrations, and any hard deadline. That context turns this FAQ into a useful next step instead of generic advice.
Common mistakes to avoid
Using a retainer as a hidden rebuild budget
Large redesigns and migrations do not fit inside small monthly hours. Quote them as projects.
No backlog or priorities
Unprioritised ticket piles bury urgent bugs under nice-to-haves. Agree what matters this month.
Practical next step
A general answer is only the starting point.
Share your Shopify store URL (or the platform you want to leave) and a short brief on what you need in the next 90 days. We will reply with fit, likely approach and what we need to quote accurately.