No physical shipping
Products such as Shopify sections are digital files. We do not post USBs, printed manuals or other physical items. There is no shipping fee, no courier partner and no delivery address to collect.
This page exists so checkout and payment partners have a clear delivery rule for digital orders. Refunds and cancellations are covered in the Refund and Cancellation Policy.
How we deliver
After Razorpay confirms payment, our team emails the product files only to the registered email you entered at checkout. Delivery is manual. There is no automated download link on the thank-you page.
We will not share or send the files to any other email. Support for delivery questions is available on hello@npsofttech.com and WhatsApp +91 88 66 33 9851, Monday to Friday, 10:00 AM to 6:00 PM IST, except holidays. Share your order number when you write to us.
Delivery timing
We send files during business hours: Monday to Friday, 10:00 AM to 6:00 PM IST, except public holidays. Orders paid during those hours are usually emailed the same business day. Orders paid after hours, on a weekend or on a holiday go out on the next business day.
If we have not sent the files within 7 business days of a successful payment, and you have given a working email, you may request a refund under the refund policy.
What you receive
The product page lists the exact package. For a Shopify section this typically includes:
- The Liquid section file for Online Store 2.0 themes
- Theme-editor schema (section and blocks)
- Install notes for the Code editor or Shopify CLI
- A licence to use the files on one live Shopify store, unless the product page states a different licence
Installation on your theme is not included in the product price unless you buy separate install help.
Registered email only
The checkout email is the only delivery address for that order. We do not send purchased files to a developer, agency, staff member, or any other inbox.
Use an inbox you can open. Check spam and promotions folders. Completing checkout means you confirm that email is correct.
We cannot change the delivery email after payment. If you typed the wrong address, we can still only resend to the registered email on the order. Once files have been sent to that registered email, the purchase is not refundable under the Refund and Cancellation Policy.
If files do not arrive
First confirm payment succeeded and note your order number from the thank-you page or Razorpay receipt. Then email hello@npsofttech.com or WhatsApp +91 88 66 33 9851 from the registered email or the checkout mobile, in support hours. We will confirm the payment and resend the files to the same registered email only.
We are not responsible for delays caused by an incorrect email, a full inbox, or a workplace filter that blocks attachments. A request to send the files to a different email is not a delivery failure and is not a ground for a refund.
Buyers outside India
Digital delivery works the same for every country. There is no customs duty and no physical import. Prices on the product page are in Indian rupees unless stated otherwise. Your bank or card issuer may apply its own conversion or fees.
Changes to this policy
We may update this policy by posting a revised version on this page and changing the "Last updated" date. The version on this page at the time you complete checkout applies to that order.
Questions about this page
Use these contacts for digital-product orders, refunds, delivery and other questions. For project work, use the contact form so we have your store and scope details.
- Email hello@npsofttech.com
- WhatsApp +91 88 66 33 9851
- Phone +91 88 66 33 9851
- Hours Monday to Friday, 10:00 AM to 6:00 PM IST, except holidays
- Address Surat, Gujarat, India