Shopify support

Shopify support when something breaks or needs fixing today

Shopify support covers the urgent and everyday: checkout errors, broken templates, app conflicts, tracking issues and small store changes. NP SoftTech provides ad-hoc support and ongoing maintenance for merchants who need a developer on call.

Get Shopify support View our work

Shopify Partner

We are a Shopify Partner

Store builds, redesigns, custom features and ongoing support delivered as an official Shopify Partner, with development stores created from our Partner dashboard when we lead the build.

Shopify Partner details

Fit

Who this is for

Store owners facing a live issue affecting orders or checkout
Teams without a dedicated Shopify developer on staff
Merchants between agencies who need reliable troubleshooting
Agencies that need overflow support for client tickets

Signals

Common problems we solve

A theme edit or app update broke the cart or product page
Customers report checkout failures on specific devices or payment methods
Tracking pixels or analytics stopped firing after a change
Shipping or tax displays incorrectly at checkout
Nobody available to implement small content or section updates quickly

Scope

What NP SoftTech delivers

Practical Shopify work tied to how you sell, not a generic theme install.

Diagnose theme, app and custom code issues
Fix checkout, cart and product page bugs
Resolve app conflicts and script errors
Restore tracking and integration endpoints
Implement small template and content changes
Advise on whether a fix is quick support or a larger project
Offer monthly maintenance for stores that need regular help

Delivery

How a project moves

Clear stages so you always know what happens next.

Stage 01/05

Start with a project brief

Stage 01
You share the issue, store URL and urgency
Stage 02
We reproduce the problem on staging or live with care
Stage 03
Fix deployed with rollback plan for critical paths
Stage 04
Short summary of cause and prevention
Stage 05
Optional move to maintenance plan for recurring needs

Handover

Deliverables

Resolved issue or clear escalation path if scope is larger
Notes on root cause when identifiable
Recommendation for ongoing support if problems are recurring

Capability

Technical tools we use

Only where they solve a real store need.

Shopify theme debugging in Liquid and JavaScript
App and third-party script troubleshooting
Webhook and API error review
Checkout and payment gateway configuration checks

Investment

Monthly care packages

Ongoing support tiers, or a retainer shaped to your store.

Care

Monthly Shopify support

Plans from ₹24,999 + GST / month

Bug fixes and theme updates
Small content and layout changes
Priority technical support
Same team after launch
No new theme development included

Choose Care

Most chosen

Priority Care

Higher capacity and faster turnaround

Plans from ₹49,999 + GST / month

Everything in Care
More hours for features and fixes
Faster response on store issues
CRO minded improvements when agreed

Choose Priority

Custom

Retainer shaped around your store

Custom quotation Talk to us for a scoped quote

Discovery call and written scope
Timeline and milestone plan
Clear ownership after handover
Optional monthly care afterwards

Request a quote

Final pricing depends on scope. India sees INR. Other regions see USD.

Proof

Relevant Shopify work

Stores and features that reflect this kind of engagement.

Explore all work

Diamonds For Everyone Australia Ongoing monthly Shopify maintenance from March 2026. View case study

FAQ

Questions brands ask before we start

Straight answers on scope, themes, integrations and plans.

Clear Shopify scope
Brands and agencies
Written next step

Still unsure? Send a brief More Shopify FAQs

Is support the same as maintenance?

Support often means fixing a specific issue. Maintenance is a monthly retainer with allocated development time, proactive updates and a ongoing relationship.

Can you help with Shopify admin questions?

Yes for technical admin topics: apps, theme settings, integrations and checkout configuration. Pure merchandising or marketing strategy is outside our scope.

Do you support Shopify Plus stores?

Yes, including checkout-related issues within what your plan and Shopify policy allow.

Describe your Shopify support issue

Include your store URL, what is broken or needed, and whether checkout or orders are affected right now.

About you
Project
Details

Step 1 of 3: About you

About you

First name *

Last name

Business / brand name

Email *

Phone / WhatsApp *

Country *

About the project

Website / store URL

Current platform

Shopify plan (if known)

Project type *

Budget range Helps us propose a realistic scope.

Timeline

Details

Main problem or goal *

Requirements / additional details

We are a good fit for thoughtful Shopify development, custom functionality and ongoing technical support. This form sends a project inquiry, not a marketing subscription.

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